Step 4: Return or recycle your old Virgin Media router. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. If you're a Virgin Media customer who's received a. The landlord scrapped it off and threw it away. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. 21/10/18 - 14:09 #5. I don't work for Virgin Media. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. Tap OK to re-scan your wireless network for Virgin TV boxes. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Given all the UK calls are recorded it will be verified that she told me to Bin it. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Create a Protected VPN Browser. The easiest way would be to set it up with a separate SSID, e. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. ’ You’ll be sent a white returns bag within 7. All that being said and done, I'm now getting emails and text about sending the old hub back. A great router with excellent parental controls. We would like to show you a description here but the site won’t allow us. In North America you can choose to purchase your own modem. co. There are a few options for what to do with an old Vodafone router. Options. com, the comparison and switching service. Report the fraudulent caller. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Hey @mburnip12, thanks for reaching out to us on the forums page. SpeedNew to Virgin Media. One option is to recycle it through a certified e-waste recycling center. In your email, include your address, account number, area code, and other essential details. 0. Connect the coaxial cable. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. " TOTALLY WRONG, yes only one port will work, but you can use any port. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. In such cases, reach out to Virgin for assistance. Options. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. I'm a Very Insightful Person, I'm here to share knowledge. Now, once you are in the router’s web portal, look for the Remote Managementoption. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. 168. Help. I am putting a complaint in with ofcom along with all the evidence I have. Redeem Offers. I'm a residential customer with a typical 500mbps package. DL14 post code. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. £20 odd should do it. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. The router will reissue IP addresses when one device leaves and another device connects. 13-12-2021 15:21. Set up a guest network. Go to Account settings, then Account details b. In a single year our connectivity: Supports 708 million credit and debit card transactions. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. 5 months ago I was upgraded from Hub 3 to 5. Next, enter your username and password. They will be charged for not returning any rented equipment that VM want back. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. (note: the coaxial cable will need to be unscrewed). Find out where and how to recycle a specific item, either from home or. I don't work for Virgin Media. on 19-03-2022 08:11. Options. 22-02-2022 15:35 - edited 22-02-2022 15:47. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. The Virgin Tech said the hub is probably knackered. uk. If you haven't changed these, then your devices may automatically reconnect. Leave it off for about 10 seconds. uk. WiFi 6 can deliver even faster broadband speeds to supported devices. Preparing for Landline changeover to fibre. My Virgin Media App. How it works. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Red power light on the Virgin Media Hub 3. Finally got a new router which is amazing. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Unpatched Vulnerabilities . VM BB TV Landline. Super Hub 1, 2 or 2ac. They provide the functionality via the Websafe function linked above. I have changed my broadband hub 3. If they don’t, many private companies will recycle your old modem or router for you. 5 out of 5. Visitors will be able to use the internet but will not have access to other devices on your network. Options. Browse Virgin Media Virgin Media Community. Plug the cables into the Hub. iamdanforth Posts: 4. 168. Reply. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Parental controls are a set of tools designed to protect and keep children safe online. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. co. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I'm a Very Insightful Person, I'm here to share knowledge. Broadband. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. This latest future-proof WiFi. If the computers are also showing 100Mb/s cables might be the issue. 1. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Steps For Changing Virgin Media WiFi Password. Tue 4 Apr 2023 14. Here you’ll find all the help you need for Virgin Media related problems and issues. g. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 1) Access your hub on 192. The Wi-Fi functionality is switched off and only an internet connection. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. These require a subscription and will only work if your old router allows custom firmware. 1 router mode or 192. What's more, one in seven households has two or more. Sometimes, a simple reboot can fix the problem. Unpatched Vulnerabilities . One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. Step 2: Wait at least 15 seconds. Update: Steve the virgin media guy came today and took the router. I need instructions. * Call costs may vary. 2) Turn off the hub and disconnect any Ethernet cables. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Jhub24. 1 Kudo. Netgear R6260. You can also email EquipmentReturns@virginmedia. No broadband, no phone. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. Step 3 - Label the box – a letter came with the. At least 30Mbps download speeds in every room or £100 one-off credit. Sky scores 1. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. At least 30Mbps download speeds in every room or £100 one-off credit. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Alternatively, you can restart your router via the Virgin. 0 out of 5. 13-12-2021 15:21. 0. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Recycle or return your kit. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. 10 REPLIES. I received a text message stating that the collections team would pick up the equipment on a booked date . Should all be working. 8. on 03-06-2023 09:36. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Alternatively, you can restart your router via the Virgin. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Tablets. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Virgin Mobile package. This latest future-proof WiFi. O2 shop or local council recycle yard. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. All the best. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. They detect the signals and send back data of their own via invisible WiFi. How to set up a Virgin Media Hub. Download your label, post it for free. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. This promotion means you won’t pay the usual setup fee of £35. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Virgin Media has committed to carbon-neutral and waste-free operations by the. Virgin Media owns and operates its. The advice was to recycle the old hub. Green power light is flashing and WiFi light is green. How about using a 10m RJ11 to RJ11 telephone cable. Although this question has appeared before the answers vary and I need definitive advice. Telling me I need to return my Hub to avoid having a £40 charge on my account. 1; Login with your username and password, default will be shown on. 3m items, including set-top boxes. “In 2020, we refurbished and reused 1. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. 33 EDT. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. Step 4: Set Up Your Router Again. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Quickstart is the quickest and easiest way to setup our services. uk. If you can get Quickstart, you can choose one of two delivery options. . Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. com/recyclingkit but this link. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Its headquarters are at Green Park in Reading, England. Connect your devices to the new wireless. Reply. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Assuming your home network includes your own router put the 5 in modem mode. Do NOT reboot the Hub, just let it do it's thing. Peel off this label sticker and place. This latest future-proof WiFi. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. The guy stated make sure to take to a local dump and not just dump in a normal bin. . 0, which suggests most of the site’s broadband reviews are negative. change to Modem Mode you will need to use 192. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. Click on the “> Check router status” button. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. FAQ. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 168. Superhub 5 its great 👍. Send the email to [email protected] 16-10-2022 14:35. But the part that says you should recycle some old items is wrong. Call in and they will book a Tech to do that. WPA3 encryption) and a 2. Hello, I recently moved into a rented property. all set up and running. Excludes broadband faults and broadband network outages. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. It's super old Router (i think Hub3) and. Do i dispose of it at my local recycling centre. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. So thats what i did. 100. Virgin Media recycle kit usually comes with a letter. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 8 million devices – with zero going to landfill. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. Select the correct HDMI input for your box. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Steps to install your Virgin TV V6 box. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. The webpage usually list which items need returning, however it doesn't at present. On this letter, there is a label sticker. To run the scan, simply connect to your. At this point I sent all my equipment back to virgin (2 tv set top box's and. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Press and hold the power button for at least 10 seconds. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Many thanks, David. Stay safe online. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi, Just recently upgraded from Tivo 500GB box to TV360. The 192. This latest future-proof WiFi. 168. If everything is on static addresses get a router: if it's complex. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Working hard to help connect the nation, shop our offers and order online. I) Find your Super Hub’s IP address (usually 192. Concerningly, the corporation did not appear to want the brand-new, unused box back. SpeedVirgin Media Smart Home with Google Nest FAQs. 1 (192. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. The Hub’s IP address changes from 192. From there, the setup is nice and simple. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. 255. Further exclusions & legal stuff apply. Finally got a new router which is amazing. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Use an old router as a web server. . Virgin Media Quickstart set up. on 25-11-2022 12:11. 5 months ago I was upgraded from Hub 3 to 5. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Our product scorecard methodology has been applied throughout the development of new products. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. Back a step. Options. Leave it off for about 10 seconds. 3m items, including. 168. Please read the FAQ'sI've recently moved over to virgin media 200. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. Then, the scheme provides them with. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Home Phone. co. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Step 3: Wait 5-10 Minutes. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. We would like to show you a description here but the site won’t allow us. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Save the trip to the tip for faulty hardware. Options. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. With the Super Hub 2ac on your side you can do it all. QuickStart, set up and connections. No setup fee. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. on 02-09-2023 09:35. Click Clear All or Delete All. Troubleshooting Connectivity Issues. Virgin Media was founded in 2006. Here you’ll find all the help you need for Virgin Media related problems and issues. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 8. Manage Your. A quick guide on how to dispose of and return your old router. . It keeps dropping connection, very laggy, cutting in and out. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Fibre Areas only. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. 1 in modem mode. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. Alternatively, contact CollectPlus for help sending your package. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Y’all are right to be suspicious though! recycle-more. on 15-11-2022 19:12. 168. You should use port 4 which is the 2. ahhh the rubbish that is CS - you could try this. My Virgin Media App. If you have an earlier Super Hub model, please be aware that the instructions might differ. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Best of all, for many, it’s a free upgrade. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. You can also sell it online or through a used electronics store. Find a recycling facility. Am a little weary that if we recycle the kit that we might get billed for not returning it. This free software can turn a £100 router into something more like a £1000 router. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Hello, I recently moved into a rented property. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Helps dispense four million medical prescriptions. On a Hub3/4/5, you could first try separating the SSID's of the 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Customer since 1993. First, check that your device is running the latest software as this might be causing the issue.